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I hate giving bad reviews but am so disappointed by the patronising customer service I received from Mulberry Threads. I ordered 2 x sheet sets in midnight specifically wanting navy blue sheets. When they arrived, the sheets were charcoal grey and called “dark grey”. I contacted the company to let them know of the mixup, and they said dark grey had been recently re-named to midnight so they had sent me the right ones. I told them I didn’t care about the name, it was the colour I was unhappy with and attached a photo from the website where grey was an entirely separate option from the blue coloured midnight sheets I ordered. They wrote me back and said that it must just look like the wrong colour on my screen… no refund option even though they have a money back guarantee. My rating reflects the attitude and disappointing response from the customer service member.
I have given them 2 stars because the sheets actually feel nice - but I am now stuck with two sheet sets that cost hundreds of dollars that I am completely dissatisfied by.
Like sleeping in a dream.
These sheets are so so so soft! Very impressed.
Beautiful
Always impressed at the quality and the speediness of delivery. Repeat customers for anything Mulberry Threads!