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about us

Mulberry Threads creates sustainable bamboo bedding and sleepwear using the finest natural and organic textiles. Our collection has been designed with uncompromising comfort, quality and style in mind. Founded through a shared love of soft, natural fabrics, we believe in luxury with an eco-friendly ethos.

Become a stockist

As we continue to grow and build our brand, we recognise the importance of our retailers and appreciate your interest in Mulberry Threads. To be considered as a stockist please read through the below terms and conditions and complete our Stockist Application Form and we'll be in touch as soon as possible.

When applying for an account you will be required to select an account type. Please use the guide below to select the appropriate account.

Wholesale: select if you have a Physical store.
Trade: select if you are an interior designer, stylist or work in a business related to interior, home or fashion.

Terms & Conditions

Wholesale: minimum for placing a first order is $1000 OR four of one item (per SKU or style). Subsequent orders have a minimum spend of $500 OR four of one item (per SKU or style).

Trade: minimum for placing a first order is $400. Subsequent orders have no minimum. 

New stockists will be required to order on a proforma basis. Goods will not be dispatched until payment is received.

After the first 3 (three) orders, payment can be made the following ways:

  1. Direct deposit to the account provided on your invoice. Goods will be dispatched once payment confirmation is received. Please ensure your invoice number is placed as the reference or we may be unable to match payments.
  2. An account can be set up with Mulberry Threads and purchase orders will be accepted. All invoices are to be paid in full 30 (thirty) days from the date of the invoice. Please note that accounts will be reverted to pre-paid if payment terms are not met. Part payments are not accepted unless otherwise agreed.
  3. Credit card payments (Visa and MasterCard only) can be accepted and may incur a surcharge.

 

If you would like to request alternative arrangements, please contact Mulberry Threads to have your request approved in writing. Invoices more than 14 (fourteen) days overdue will incur 2% interest per week until payment is received. In the event of default of payment, all costs of collection, including legal fees and court costs, shall be paid by the client. All stock remains the property of Mulberry Threads until the invoice is paid. Claims arising from invoices must be made within 7 (seven) working days.

Wholesale orders can take up to 4 business days to be processed. If you require your order urgently, please contact us and we will do our best to accommodate your request. Orders will be shipped upon payment or once processed if on account.

Shipping costs are calculated based on the size and destination of the order and will be included in the order at checkout. To ensure a fast processing time, you will have the option to pay through our website or alternatively you can pay via Invoice at a later time. Any costs associated with an urgent order or express shipping will be the client’s responsibility. 

Once stock has been delivered to the client it is their responsibility. Any damage incurred after delivery is not the responsibility of Mulberry Threads.

If you have any queries regarding your order or need to report a fault, please contact us within 7 (seven) working days from the delivery date.

If you receive a return from a customer which you believe to be the result of a fault in the Mulberry Threads product (not included in the exclusions below), please contact Mulberry Threads immediately. Mulberry Threads will inspect the product and if it is genuinely faulty, will provide a credit for the faulty item.

Fault exclusions

Mulberry Threads is committed to delivering the highest quality products. The products are intended for regular home use and care instructions need to be followed carefully. The below occurrences are not considered faults. Mulberry Threads will not accept any returns or offer replacements for items that have experienced the following:

 

Pilling

As mentioned on the Mulberry Threads website and product packaging, 100% organic bamboo is susceptible to pilling through initial use. This is normal for organic and natural fibres that have not been treated with harmful chemicals and does not constitute a fault.

 

Colour fading

Due to the natural and organic nature of our fibres, colour fading can be expected over time, especially if the products are hung on the line in direct sunlight. This is normal and does not constitute a fault.

 

Shrinkage

Mulberry Threads bedding and sleepwear has been designed with room for initial shrinkage. Refer to specific washing instructions on individual products for care details.

 

Holes or tears

Mulberry Threads should be made aware of any holes or manufacturing faults within 14 days of customer purchase. Past this point, a fault vs wear and tear in unable to be determined.

 

 

If you have any queries regarding our wholesale trading terms, please contact us at hello@mulberrythreads.com and we will be glad to assist.

Products available for pre-order will have the estimated ship date marked on the product page. If your order contains pre-ordered items, your order will be shipped in full when the pre-ordered items become available. We suggest splitting your order should you wish to receive in stock items immediately.

As a stockist of Mulberry Threads you do not automatically receive exclusivity in your suburb or area. Any agreement of exclusivity must be requested and confirmed in writing. If you would like to enquire about stocking Mulberry Threads products exclusively in your area, please read the below and contact us at hello@mulberrythreads.com.

  •  Stockists must spend a minimum of AU$5,000 every six months (January – June and July – December inclusive) across the range
  • Stockists must represent the brand and order from the majority of the range. For example, if a stockist only regularly orders products from our sheet collection, they will not be granted exclusivity for other collections within the brand
  • Stockists are responsible for tracking spend and advising Mulberry Threads of any concerns about meeting the minimum requirements
  • Ensure you have included all store locations in your request
  • Inform us by email of any business changes
  • Online stores are not eligible for exclusivity

Mulberry Threads products may not be distributed through any physical or online marketplaces, including eBay, Etsy etc. Selling Mulberry Threads products on these marketplaces breaches our distribution policy and is not allowed under any circumstance.

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