Shipping policy
**IMPORTANT NOTICE FROM AUSTRALIA POST:
The extreme weather conditions associated with Tropical Cyclone Alfred are impacting our mail and parcel networks and resulting in delivery delays in and out of northern NSW, down to Coffs Harbour, and all of Queensland.
As a result, we are obliged to declare an emergency Force Majeure Event for the impacted regions until our usual delivery lanes and facilities become available.
What is a Force Majeure Event?
A Force Majeure Event is an extraordinary event or circumstance beyond our control (such as extreme weather, flood or fire) that restricts our ability to deliver for our customers. We know how important our services are to you and your customers, and we'll resume normal operations as soon as it's safe to do so.
SALE RETURNS
Australia
We offer free shipping for all Australian orders over $200 and a flat rate of $10 shipping for all orders under $200. Express shipping is available for a flat rate of $15 for all orders within Australia. Regular shipping to any destination in Australia will take approximately 3-10 working days, particularly in remote locations.
Express shipping will take 1-3 working days. Please note these times are for shipping only and do not include order processing and dispatch time. Our priority dispatch service includes Express Shipping and means that the dispatch of your order will be prioritised.
Shipping times may be delayed during peak periods due to high volumes. All orders are shipped from our warehouse in Perth, Australia. Shipping insurance is available at a flat rate of $3.99 to cover your parcel if it is lost or damaged in transit.
USA
We offer free express shipping (via Australia Post International) for all orders over US$100 and a flat rate of US$10 shipping for all orders under US$100. Express DHL shipping is available for a flat rate of US$20.
Australia Post Express Shipping to any destination in USA will take approximately 3-6 business days.
Please note these times are for shipping only and do not include order processing and dispatch time.
Our priority dispatch service includes Express Shipping and means that the dispatch of your order will be prioritised. Shipping times may be delayed during peak periods due to high volumes. All orders are shipped from our warehouse in Perth, Australia. Shipping insurance is available at a flat rate of $3.99 to cover your parcel if it is lost or damaged in transit.
New Zealand
We offer free shipping for all NZ orders over $200 and a flat rate of $12 shipping for all orders under $200. Express shipping is available for a flat rate of $15 for all orders to NZ.
Regular shipping to any destination in NZ will take approximately 10-15 working days, particularly in remote locations. Express shipping will take 4-7 working days. Please note these times are for shipping only and do not include order processing and dispatch time.
Shipping times may be delayed during peak periods due to high volumes. All orders are shipped from our warehouse in Perth, Australia. Shipping costs do not include any local duties or taxes that may apply in NZ. Shipping insurance is available at a flat rate of $5 to cover your parcel if it is lost or damaged in transit.
Rest of the world
We offer flat rate shipping to International regions as per the below.
Asia - $15 Flat Rate Standard Shipping
Shipping costs do not include any local duties or taxes that may apply in your local country. Shipping insurance is available at a flat rate of $3.99 to cover your parcel if it is lost or damaged in transit.
Local Pickup
We offer local pickup from our Myaree, Western Australia warehouse during the following days/hours:
Monday, Wednesday & Friday 9.00am - 2.00pm
You will receive an email as soon as your order is ready for collection.
Shipping Protection
Shipping protection is available on all physical orders. This covers the package for damage or loss while in transit. Please note, this does not cover items once they have been marked as delivered by courier.