Refund policy

*SALE T&Cs

Please note the below terms and conditions apply during a sale period. 

·      40% off for 40 mins sale starts 12pm AEDT until 12.40am AEDT, no exceptions.

·      Offer cannot be applied retrospectively or for order after the sale offer ends.

·      Orders placed during our Birthday Sale period are not eligible for a refund so please choose carefully. Items cannot be exchanged, however they can be returned for a store credit, minus a $10 processing fee which will be deducted from the credit amount. The cost of return postage is the customers’ responsibility. Please refer to change of mind details in policy below. 

·      In the event of a return, free gifts need to be returned.

·      Order changes may not be accommodated due to dispatch process.

·      Birthday Sale offer cannot be applied in conjunction with other offers, promotions or discount codes.

·      While we do our best to maintain inventory accuracy, due to the volume of the sale some items may become out of stock or an inventory error may occur. Those items will be refunded and the remainder of your order will be sent out.

·      Gift cards are not included in the sale.

 

30 NIGHT SLEEP TRIAL (Australia & NZ only)

Enjoy up to 30 nights on our bamboo sheets, love it or your money back! Offer includes any full priced Bamboo Sheet Set. Offer is valid for items purchased at full price only and items purchased with a $30 welcome voucher. Offer does not include bundles or sale items. Unwanted items can be returned via the returns portal for a full refund of the item cost within 30 days of your order arrival date. Valid for Australia and New Zealand only. Not valid during sale period.

CHANGE OF MIND

Returns are accepted within 30 days of your order arrival date. Items that have not been opened, washed or used are eligible for a full refund. Unused bedding that has been removed from packaging is eligible for an exchange or store credit. Please note, items purchased during a sale period will be eligible for a store credit only. Final Sale items are not eligible for a return, credit or exchange.

HOW TO RETURN

SUBMIT A RETURN REQUEST - Click here to process your return. 
Please return your item within 14 days of your return approval, after which time the return approval will be void. 

You will be notified once your return has been approved, received and processed. Please allow two (2) weeks from the time you return your order for your return or exchange to be processed. You are responsible for the cost of returning any goods. The goods are your responsibility until they return to our address. Mulberry Threads recommends returning parcels via registered post as we are not liable if your return is not received at our PO Box address.

Refunds will be returned via the payment method that was used and there are strictly no exceptions. If you have changed or cancelled your credit card, it is your responsibility to have the funds redirected by your bank or financial institution. Alternatively, we can provide a store credit. 

FAULTY ITEMS

If you receive an incorrect item or an item that is in a faulty condition, please lodge a return via the returns portal . Once we receive your item, we will inspect it and if it is genuinely faulty (not including the fault exclusions outlined below) you may elect to have the goods replaced or refunded using the same method that the original payment was made. Faults must be reported to Mulberry Threads within 14 days from the time you receive your order. Items that have been used longer than three months will not be reviewed, as we are unable to determine a fault vs wear and tear after this time. Please allow two (2) weeks from the time we receive your return for your request to be processed.

FAULT EXCLUSIONS
Our products are intended for regular home use and care instructions should be followed carefully. The below occurrences are not considered faults and returns won’t be accepted or replacements offered for items that have experienced the following:

Pilling
On rare occasions, pilling can initially occur. This is normal for fabrics that have not been treated with harmful chemicals and does not constitute a fault.

Discolouration

Discolouration can sometimes occur due to natural body oils, creams, sweat and other products. This is not a fault with the fabric and can be treated with home stain remedies.

Shrinkage
Our bamboo bedding has been created with extra fabric (approx. 5%) to account for shrinkage within the first few washes. If you follow our care instructions, you will maintain the fit of your bedding over time. We do not accept returns for shrinkage. 

GIFT BOXES

Promotional gift boxes are not eligible for a return, so please choose carefully. Mulberry Threads items included in gift boxes may be exchanged for a different size if unopened and unused.